John Cassidy, President/Chief Executive Officer

John Cassidy was appointed CEO of Southwest Corporate in December of 2006. He is responsible for implementing the strategic goals and objectives of the organization and, with the chair, helps enable the Board to fulfill its governance function. John provides direction and leadership to Southwest Corporate’s six senior executives toward the achievement of the organization’s philosophy, mission, strategy, and its annual goals and objectives. He is also a member of Southwest Corporate’s Asset/Liability Committee.

Prior to becoming CEO, John was Senior Vice President/Chief Financial Officer with responsibilities for the financial and accounting, human resources, and administrative functions of Southwest Corporate. John joined Southwest Corporate in 1992 as a business development officer for the Investment Advisory Service. He previously was chief financial officer of Police and Fire FCU in Philadelphia, and an auditor with Arthur Andersen & Co.

John holds a Master of Business Administration degree from the University of North Carolina, and a Bachelor of Science degree from St. Joseph’s University in Philadelphia, and is a Certified Public Accountant.

Contact John Cassidy

Bruce Fox - Executive Vice President/Chief Investment Officer

Bruce Fox joined Southwest Corporate in 1991. As Executive Vice President/Chief Investment Officer, he directs Southwest Corporate’s asset/liability management, lending and investment management functions, and is responsible for the development of all balance sheet management and derivative strategies. Additionally, he is the operating principal for Southwest Corporate Investment Services (a wholly-owned subsidiary of Southwest Corporate Federal Credit Union) which offers an institutional investment advisor program and an asset-liability management reporting and consulting service. He is also responsible for directing certain corporate-wide projects and initiatives.

Bruce has been actively involved in the financial markets for more than twenty years. Prior to joining Southwest Corporate, he was an investment portfolio manager for Members Insurance Company in Dallas, Texas. He also worked in various capacities with two regional brokerage firms.

Bruce received a Bachelor of Business Administration degree in Finance and a Master of Business Administration in Finance, both from Texas A&M University at Commerce. He also holds NASD series 7, 24, 27, 53, 63 and 65 licenses. He is a member of Southwest Corporate’s asset/liability management committee and chairman of Southwest Corporate’s member credit committee.

Contact Bruce Fox

Kathy Garner - Executive Vice President/Member Relations & Business Development

Kathy Garner is the Executive Vice President, Member Relations & Business Development, for Southwest Corporate. She joined Southwest Corporate following the December 2007 merger of Northwest Corporate and Southwest Corporate Federal Credit Unions.

Kathy joined Northwest Corporate FCU as President/CEO in July 1995. She is currently the chair of CU Business Group, LLC; on the board of Primary Financial Company, LLC; and serves on the boards of two item-processing CUSOs. Kathy also serves on the Association of Corporate Credit Union’s (ACCU) Legislative and Regulatory Committee. She serves the Governmental Affairs Committee for the Credit Union Association of Oregon, is on the Board of the Oregon Credit Union League Foundation, and holds an ex-officio position on the Washington Credit Union Foundation Board.

Previously, Kathy served on the Board of U.S. Central FCU from May 2004 to November 2007 where she served as vice chair. She also served on the Executive Committee of the ACCU as chair from November 1995 to November 1998. Kathy was the chair of U.S. Central’s Credit Committee from 1996 through 2004. And served on the Board of Western Payments Alliance (WesPay) from 2000-2004.

Prior to joining Northwest Corporate, Kathy was an Investment Advisor with Corporate Network Brokerage Services, Inc.’s Investment Management division. Before that, she worked in the U.S. Central Credit Union in the Asset/Liability Department.

Kathy is a credit union Development Educator. She received a Bachelor of Science Degree in Finance from Utah State University and an MBA from University of Missouri/Kansas City.

Contact Kathy Garner

Brent Smith - Senior Vice President/Risk Officer

Brent joined Southwest Corporate in June of 1990. He heads the Southwest Corporate’s risk oversight department, which evaluates investment, derivative, lending, item processing and correspondent service activities. This department, using management control processes, safeguards the Southwest Corporate’s resources and ensures compliance with corporate policies and practices. This department includes the Corporate’s legal, investment credit, compliance and internal audit functions. Brent is a member of Southwest Corporate’s Asset/Liability Committee (ALCO) and Security Committee. Currently Brent serves as the Chairman of the Compliance Clearing House Advisory Committee of the Association of Corporate Credit Unions and is a member of the North American Asset/Liability Management Association.

Previously, Brent managed the A/LM and Credit & Compliance offices at Southwest Corporate. Brent came to Southwest Corporate with extensive experience in portfolio management and A/LM analysis. He has held similar positions with American Federal Bank and Murray Federal Savings, both of Dallas.

Brent received his Bachelor and Master’s degrees in economics from the University of North Texas, where he has also taught microeconomics and money & banking.

Contact Brent Smith

Melissa Wardell - Senior Vice President/Chief Financial Officer

Melissa is responsible for the financial and accounting, human resources, and administrative functions at Southwest Corporate. Included among her responsibilities are internal and external financial reporting, financial planning, payroll and benefits, facility management, and purchasing. Melissa is a member of Southwest Corporate’s asset/liability committee and technology steering committee.

Prior to becoming CFO, Melissa served as Controller. Before joining Southwest Corporate in 1994, Melissa was a Senior Auditor for Price Waterhouse.

Melissa received both her Master of Science and Bachelor of Science degrees from the University of North Texas, and is a Certified Public Accountant.

Contact Melissa Wardell

Jerry Delezen - Senior Vice President/Information Technology

To the Top

Brad Ganey - Senior Vice President/Payment Services

Brad Ganey directs all Payments related services at Southwest Corporate including Item Processing (IP), Electronic Payments and Correspondent Services. In this capacity, Brad oversees the IP operations, support services, research & adjustments, IP projects & implementations, remote deposit support, ACH & card services (ATM/Debit) and funds transfer operations.

Brad joined Southwest Corporate in September 2000 and has more than 23 years of experience in the financial services industry. His background includes seven years in commercial banking where he served as an operations analyst and held various management positions in the Item Processing and Cash Management areas.

Prior to joining Southwest Corporate, Brad was employed by the Federal Reserve Bank of Atlanta’s Jacksonville Branch, where he served in various management roles at the Branch and District level. A Florida native, Brad attended Jacksonville University majoring in Business Administration.

Contact Brad Ganey

Bob Rehm - Senior Vice President/Corporate Relations

Bob’s responsibilities include managing relationships with credit union trade associations on the national and state levels. These include CUNA, NAFCU, NASCUS, WOCCU and credit union leagues in the states of Texas, Oklahoma, New Mexico, Arkansas and Louisiana. Bob also helps maintain and develop relationships with Southwest Corporate’s member credit unions. He is a member of Southwest Corporate’s Technology Steering Committee.

Bob has 30 years of broad experience in sales and marketing. Prior to joining Southwest Corporate in 1988, he was vice president of marketing for Western Federal Savings and Loan in Dallas. He is a member of the board of directors for Metroplex Credit Union and is an advisory trustee for the Texas Credit Union Foundation.

Bob received his bachelor’s degree in journalism from the University of North Texas.

Contact Bob Rehm

Pam Wiseman - Assistant to the President

Pam Wiseman joined Southwest Corporate in December 2007. As the Assistant to the President, Pam is responsible for the day-to-day operations of the office of the president. She also coordinates all board-related functions and meetings. Pam serves as assistant secretary for the board of directors.

Prior to joining Southwest Corporate, Pam provided executive support in various roles for the Community Banking Division of EDS and the firms that subsequently acquired it. She has extensive experience in executive administration, facilities management, contract management, and staff management.

Pam is a 2002 graduate of the Collin County Community College Leadership Certification program.

Contact Pam Wiseman

Brad Elliott - Director of Compliance

Brad Elliott manages the internal interest rate risk modeling process at Southwest Corporate. He is also responsible for monitoring compliance with the Asset/Liability Management and Investment Policies.

Prior to joining Southwest Corporate in 1997, Brad worked as a National Bank Examiner for the Office of the Comptroller of the Currency (OCC).

Brad received a BS in Economics from Southern Methodist University and an MBA in Finance from the University of North Texas.

Contact Brad Elliott

Chris Turner - Vice President/General Counsel

Chris Turner provides all departments of Southwest Corporate FCU with a wide range of legal counsel services. Those services include the following: compliance with federal and state laws for products, services, and activities; drafting of the Corporate’s standard form contracts; review of all of the Corporate’s contracts with vendors; database management of all of the Corporate’s contracts; review of the Corporate’s policies; and assistance in the management of and response to legal risks faced by the Corporate.

Chris joined SCFCU in 1991 with extensive legal experience. Previously, he was a partner in the Dallas law firm of Baker, Glast, and Middleton.

He received his Doctorate of Jurisprudence degree from Boston University, where he was an Editor of the Boston University Law Review. He holds licenses to practice law in the state of Texas and in several federal courts.

Prior to law school, he was an Instructor of Anthropology at Temple University.

Chris possesses a Master’s degree in Anthropology from the University of Pennsylvania and a Bachelor’s degree in Anthropology from the University of California.

Contact Chris Turner

Cynthia Shi - Vice President/Portfolio Management

Cynthia Shi joined Southwest Corporate in 1999. As the Vice President of Portfolio Management, Shi is responsible for directing the daily investment management and funding operation for Southwest Corporate’s balance sheet. She oversees the trading of fixed income investment and derivative products in accordance with company policies, ensures that the balance sheet is managed within the risk tolerance limit established by the CIO, and she is responsible for advising and executing funding options to meet balance sheet liquidity requirements. In addition, Cynthia is responsible for product research & development and training.

Cynthia joined Southwest Corporate in 1999 as a Treasury Analyst in the Funds Management department. In that role, she managed the company’s cash flow in various accounts to ensure the efficient use of cash. In 2002, Cynthia became a Portfolio Manager and was responsible for the daily management of the investment portfolio and funding operation.

Cynthia received her MA in Economics from University of Arkansas, Fayetteville, Arkansas in 1998. She holds the Chartered Financial Analyst (CFA) designation and is a member of the Dallas Association of Investment Analysts.

Contact Cynthia Shi

Diana Wilson - Vice President/Human Resources

Diana Wilson is the Vice President of Human Resources for Southwest Corporate. She is responsible for the payroll process, salary administration, employee development, internal training, and employee relations. Diana also directs employee benefits, the 401(k) program, recruitment, and policies & procedures.

Diana is a member of the Southwest Corporate Security Committee.

Prior to joining Southwest Corporate in 1995, Diana worked as a Human Resources Manager at Harte-Hanks Communications, Inc. She has an Associates Degree from North Lake College, Irving, Texas.

Contact Diana Wilson

Eileen Purdy - Product Manager

Eileen Purdy is the product manager for Southwest Corporate. She is responsible for the analysis of existing and development of new products & services.

Eileen joined Southwest Corporate in 2004 bringing with her many years of experience with financial products, including extensive experience with electronic payments. Her first experience with credit unions was with the Texas Credit Union League where she worked as director of EFT and traveled to Texas credit union chapter meetings talking to credit unions about the benefits of implementing share drafts.

Eileen has a BBA in marketing from SMU and an MBA in management from University of Dallas. She is an Accredited ACH Professional and a Certified Treasury Professional.

Gail Picken - Vice President/Member Services

Gail Picken directs the daily operations, staffing, business continuity, security, facilities and IT support activities for the Northwest Regional Office of Southwest Corporate. She is a member of the Business Continuity Committee, the Technology Steering Committee, and the Sales and Marketing Committee. Gail also performs business development and member relations activities in the Northwest Region.

Gail has more than 20 years’ experience in the credit union movement, including tenure as Vice President of Business Development for Financial Service Centers Cooperative, Inc. and Vice President of Network Services at the Credit Union Association of Oregon. She has managed sales, marketing, insurance, and public relations departments and has sold a variety of financial services to credit unions including debit and credit cards, shared branching, share drafts and insurance.

Gail graduated from the League Management Institute in Madison, Wisconsin, where she was president of her class. She holds a degree from Pacific Business School and a Credit Union Management certificate from Mt. Hood Community College.

Contact Gail Picken

Janice Ha - Vice President/Controller

Janice Ha manages the overall operation of the accounting department at Southwest Corporate. Her responsibilities include internal and external financial reporting, budgeting & forecasting, and the coordination & management of external & internal audits.

Janice joined Southwest Corporate in April 1999 in an internal audit capacity, moved into the position of assistant controller in December 1999, and became controller in January 2007.

Prior to joining Southwest Corporate, Janice worked as a senior auditor for PricewaterhouseCoopers.

Janice received her Bachelor of Accountancy degree from the University of Oklahoma with majors in Accounting and Finance. She is a Certified Public Accountant.

Contact Janice Ha

Jennifer Anderson - Director of Investment Credit Analysis

Jennifer Anderson was promoted in December 2008 to Director of Investment Credit Analysis, bringing to this position substantial experience in credit analysis and modeling. Prior to this position, she held various roles in the Credit Department since joining Southwest Corporate in 2002. Before joining the corporate, Jennifer worked as an analyst in Fixed Income Research at American General Investment Management.

Jennifer received her BBA in Finance from The University of Texas at Austin. She has been a Chartered Financial Analyst (CFA) charterholder since 2005.

Contact Jennifer Anderson

Justin Lutes - Director of Operations Compliance

Justin Lutes is the Director of Operations Compliance for Southwest Corporate. His responsibilities include oversight of Business Continuity, Bank Secrecy Act Compliance, Information Security Risk Assessment Administration, and Vendor Management.

Joining Southwest Corporate in August 1999, Justin spent time in Internal Audit and IT Security before transitioning into his current position.

Justin earned a Master of Business Administration at Amberton University and a Bachelor of Business Administration in Accounting from Texas A&M University — Texarkana. He is a Certified Business Continuity Professional (CBCP), and a member of the Association of Contingency Planners and Dallas Area Compliance Association. Justin also served on Corporate Credit Union Network workgroups that developed frameworks and best practices for Information Security Risk Management, Business Continuity Management, and Vendor Management.

Contact Justin Lutes

Karen Coble - Vice President/Sales

Karen Coble directs the sales and training processes for Southwest Corporate products and services. She joined Southwest Corporate in 2000.

Karen has more than 20 years experience in banking at four commercial banks including treasury management sales, national account sales, commercial lending, and market management.

Karen is a Certified Cash Manager and an honors graduate of the Southwestern Graduate School of Banking at Southern Methodist University.

She is a graduate of the National Commercial Lending School at University of Oklahoma and earned a BA from the University of Cincinnati.

Contact Karen Coble

To the Top

Larry Stubblefield - Vice President/Internal Audit

Larry Stubblefield directs the overall development and implementation of a comprehensive audit function for Southwest Corporate. He provides feedback to management and the supervisory committee to assist in the effective discharge of their responsibilities. He coordinates external independent audits and serves as liaison for regulatory exams.

Larry has more than 25 years of financial management experience for a number of financial institutions and service providers. He received his bachelor’s degree in business administration accounting from Texas A&M University. He is a certified public accountant.

Contact Larry Stubblefield

Lou Ann Rago - Vice President/Oklahoma

Lou Ann is responsible for increasing market presence of Southwest Corporate regionally through various contact methods.

She has 24 years experience with the credit union industry. Lou Ann began her career at an Arkansas credit union, and then moved to Oklahoma in 1989 to work for the Oklahoma Credit Union League and Affiliates. She served as the vice president of financial services, overseeing the daily operations of Oklahoma Corporate Credit Union. In 1994, Lou Ann became the President/CEO of Oklahoma Corporate Credit Union, responsible for all aspects of the Corporate’s functions including goals and objectives, portfolio management, budgeting, staffing, services, and products.

Lou Ann worked toward her bachelor’s degree at Arkansas State University. She completed various financial management, asset/liability, and investment portfolio courses. Additionally, she completed the Dale Carnegie course, Learning International Sales Training and various other courses.

Contact Lou Ann Rago

Mike McGinnis - Director of Southwest Corporate Investment Services Sales

Mike brings twelve years of investment experience with him to Southwest Corporate, seven of which have been in the credit union industry. Throughout his time in the credit union industry, Mike has served in numerous capacities and maintains relationships with credit unions throughout the nation.

He holds a BA in Economics from Southeastern Louisiana University and a Masters of Accounting Degree from the University of Texas at Dallas.

Contact Mike McGinnis

Pam Hensley - Vice President/Lending

Pam directs the operations of Southwest Corporate’s Loan Department including underwriting and allocation of credit to members, monitoring of credit risk, and collateral and credit administration. She serves as a member of the Member Credit Committee.

Pam joined Southwest Corporate in 1993 and has over 30 years of experience in the credit union industry and is a former credit union CEO. She also has over 15 years of experience in the area of asset/liability management modeling and consulting for credit unions.

Pam holds a BBA in business education and an MBA in finance from the University of North Texas, Denton, Texas. She is a member of Beta Gamma Sigma.

Contact Pam Hensley

Randy Ingram - Director of EFT

Randy Ingram is the Director of EFT and Member Services for Southwest Corporate FCU. In this capacity, Randy oversees the funds transfer, ACH & card services (ATM/Debit) operations, and the Member Services department.

Randy started with SCFCU as a Corporate Account Officer, and then became Product Manager prior to taking on his current responsibilities.

Randy worked in the financial institution industry for 18 years with previous experience in commercial and retail lending and in position as branch manager for an Austin community bank.

Randy earned a BBA in Finance/Economics from Baylor University.

Contact Randy Ingram

Terry Young - Director of Communications and Marketing

Terry Young directs the marketing, public relations and communication efforts of Southwest Corporate Federal Credit Union. He is responsible for promoting Southwest Corporate’s image as well as its products and services.

Terry is active in the credit union marketing community and serves on the Public Relations Advisory Committee for the Association of Corporate Credit Unions.

Prior to joining Southwest Corporate in 1999, Terry spent more than a decade with the Texas Credit Union League, where he led communications and award-winning public relations efforts.

A 1976 graduate of Ohio University, Terry has also been a reporter and feature writer for the Cincinnati Post, the Dallas Times Herald, and the Los Angeles Daily News.

Contact Terry Young

Toby Harmon - Director of Office Services

Toby Harmon directs the facilities at Southwest Corporate including the headquarters and regional facility operations, construction, building engineering, building security, landscape, and maintenance. He is also responsible for directing mail services, document management services, supplies and equipment management, purchasing, shipping, and receiving. Toby joined Southwest Corporate in 2006 after managing the furniture installation for the Corporate’s new headquarters in Plano, Texas.

Toby has 30 years of extensive experience in both office services and commercial furniture industries. Prior to joining Southwest Corporate, Toby was a Senior Project Manager for Tusa Office Solutions, Inc., for 14 years. While at Tusa, he managed 200 plus projects mainly in the Dallas/Fort Worth metroplex including major projects for American Airlines’ headquarters domestically and internationally, Pier one headquarters, Sysco Foods headquarters, Washington Mutual call centers, and many more.

Toby is a member and actively involved with Banking Institution & Credit Union Council (BICUC), International Facilities Management Association (IFMA), and United States Green Building Council (USGBC).

Contact Toby Harmon

Zane Wilson - Vice President of Southwest Corporate Investment Services

Zane has more than 20 years of credit union investment experience — he was the first Investment Services advisor when the Advisory Service was created in 1988.

Prior to joining Southwest Corporate, Zane was Investment Portfolio Manager for Nowlin Savings Association.

Zane received Bachelor’s and Master’s Degrees in Finance, both from the University of North Texas. He holds NASD Series 7, 24 and 63 licenses. He teaches Funds Management and Investment classes at the CUNA Southwest Management School.

Contact Zane Wilson